This instructional video and deliverables is intended for Area Managers.
This course will is designed for Account officers to enhance their delivery customer service and manage client issues effectively. By taking course they will enhance service skills by mastering the five dimensions of service quality—Tangible, Assurance, Reliability, Responsiveness, and Empathy—and learn the L.A.S.T. method for effective service recovery. The course covers improving physical presentation, building client trust, ensuring consistent service, responding promptly, and showing empathy. It also teaches the L.A.S.T. method: Listen, Apologize, Solve, and Thank. This course ensures that the Account officers will boost client satisfaction and strengthen LifeBank's reputation through improved service interactions and effective issue resolution.