Ang module na ito ang magsisilbing gabay mo para sa ikabubuti ng iyong trabaho hindi lang sa pagsagot sa mga comments and concerns ng ating mga clients at katrabaho, kundi kung gaano kahalaga ang professionalism at respeto sa ating trabaho lalong lalo na sa ating sarili. Sa module na ito, isa-isahin nating tatalakayin ang mga kaalaman, diskarte at tips sa pagpapanatili ng healthy relationship as part of customer care and services sa ating mga members sa pagbibigay ng serbisiyo sa kanila.

This course will is designed for Account officers to enhance their delivery customer service and manage client issues effectively. By taking course they will enhance service skills by mastering the five dimensions of service quality—Tangible, Assurance, Reliability, Responsiveness, and Empathy—and learn the L.A.S.T. method for effective service recovery. The course covers improving physical presentation, building client trust, ensuring consistent service, responding promptly, and showing empathy. It also teaches the L.A.S.T. method: Listen, Apologize, Solve, and Thank. This course ensures that the Account officers will boost client satisfaction and strengthen LifeBank's reputation through improved service interactions and effective issue resolution.